Merchant business’ return and cancellation policy must be made available to customers on the website, and they must agree to its terms during the order process. Customers must click on an “Accept” or “Agree” for return and cancellation button before submitting their payment information. Then, once the order has been submitted, policy can be sent to customers with the order confirmation email.

Cancellation Policy
GLOBALTEQ believe in helping its customers as far as possible and has therefore a liberal cancellation policy.

Under this policy:
We at GLOBALTEQ have a one-call refund policy. You may request for a refund upon cancelling your subscription within 30 days of purchase of your subscription. Once we receive a request, refunds are processed within 7-10 business days and typically takes another 3-5 days to be credited to your credit card.
Refunds are only processed after receiving a request via email from the registered email address in our records. Please send your email to help@ardorglobalsolutions.com. We do not process requests over chat and phone.

Terms which may void the refund request:
1. If you have used technical support services on two or more instances.
2. If you are requesting for a refund from an email address which isn’t the registered email address.
3. If you are requesting for a refund to a credit card which wasn’t the same as the one which you used to process payment while placing an order for your subscription.
4. If you have placed a request by any medium besides email.